Reference

Terms and Conditions That Govern How You Use macan28

These terms set out the rules between you and macan28 when you open an account, deposit funds through DANA, OVO, or GoPay, and access any part of the lobby. Access is available where local law in Indonesia permits, so read through before you start.

Applies to all account holdersCovers DANA, OVO, GoPay depositsGoverns withdrawals and balancesIndonesia-eligible regions onlySubject to local law
Explore the Lobby Read FAQ
macan28 Terms and Conditions That Govern How You Use macan28
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if a transaction tied to your DANA, OVO, or GoPay wallet is in dispute, our support team can walk you through the relevant section and log a formal query on your account. Players in Yogyakarta and across Indonesia can reach us through the channels below — we respond through the same channel you use to contact us.

Team online

Live Chat

Open the chat widget from any lobby page. Share your account ID and the section of the terms you're asking about so we can pull up the right context.

Email Support

Send your query including the transaction reference, wallet type (DANA, OVO, or GoPay), and your registered account name to our support address for a written response.

Account Help Page

Log in and head to Account Help to submit a terms dispute or verification request directly, with your session token attached automatically for faster handling.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Access

Your account details, wallet references, and session history are held under access controls that limit who inside our team can view them. We do not share your DANA, OVO, or GoPay wallet number with third parties outside of the payment processing path. Here is how we approach the four main areas you should know about.

Data Retention

We keep account transaction records for as long as required to resolve disputes and meet our operational obligations. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No cookie data is sold or shared outside our platform services.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately from Account Settings and contact support to trigger a full review.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay as your primary withdrawal method — submit a change request through Account Help with ID verification attached.

Common Questions About These Terms

These are the questions we hear most often about account terms, wallet rules, and what happens when something goes wrong. If your question isn't here, use the live chat or email path listed above.

We update these terms when our account or payment rules change. We notify you by email to your registered address before changes take effect. Continued use of your account after that date means you accept the updated terms.

Your withdrawal will be held until the mismatch is resolved. Contact support with your wallet reference and a screenshot showing the registered name. We verify it against your account details and release the funds once confirmed.

No. Each person may hold one account only. If we detect duplicate accounts, both may be suspended and balances reviewed. Use your existing account if you've registered before.

Send a data request through our email support channel with your account ID and registered mobile number. We compile a summary of transaction records and account details held under your profile and send it back to you.

Submit a formal dispute via Account Help or email support. Include the specific term you're disputing and the transaction or decision reference. We log it, review it, and respond in writing through the channel you used.

Your GoPay wallet number passes through the payment processing path only. We do not sell, rent or share wallet details with third parties outside of what is required to complete your deposit or withdrawal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoAbout UsAppmacan28 AppInfoFAQ Withdraw Help

Related pages

macan28 Indonesia Manado Live Table Fishing War Fast Round Responsible Play Guide Register