Reference

How macan28 Handles Your Privacy in Indonesia

Your account data stays yours. We collect only what's needed to run your wallet, verify your identity, and process deposits through DANA, OVO, or GoPay — nothing more. Access and availability depend on local law and eligible regions in Indonesia.

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macan28 How macan28 Handles Your Privacy in Indonesia
macan28 What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account on macan28, we ask for your name, contact details, and payment wallet — GoPay, OVO, or DANA — to process transactions and verify ownership. We do not sell your data to third parties. Session activity, such as which games you browse or how long you stay on a live table, is logged to improve lobby performance and

detect unusual access. Players in Yogyakarta and across Indonesia are covered by the same data handling rules. Any marketing communication you receive is based on your own preference settings inside your account profile, and you can update those at any time.

HOW WE PROTECT DATA

Security Practices Behind Your Account

Data protection at macan28 is built around access control, encryption in transit, and strict wallet-verification steps. We follow a layered approach so that your DANA, OVO, or GoPay details are never stored in plain text and are never visible to staff outside the verification team. Every account login uses OTP confirmation to prevent unauthorised access.

Encrypted Data Transit

All data moving between your device and our servers is encrypted using SSL. This covers account login, wallet linking, and every transaction you make through DANA, OVO, or GoPay.

OTP Login Verification

Each login triggers a one-time PIN sent to your registered number. This step blocks unauthorised access even if your password is compromised — a simple but effective account guard.

Wallet Access Controls

Your linked e-wallet details — whether GoPay, OVO, or DANA — are masked in your account view and can only be changed after passing a re-verification step, reducing exposure from account sharing.

Minimal Data Collection

We only collect what is operationally necessary: your identity details for KYC, your wallet for payments, and your session data for platform stability. No behavioural profiles are sold externally.

PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If you have questions about how we store or use your account data, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email, or through the help centre linked in the footer. We aim to respond to data-related queries within the timeframe required by applicable local regulations.

Live Chat Support Open live chat from your account dashboard to raise a privacy concern or request a copy of the data we hold. Available for active account holders in supported Indonesia regions.
Email Data Request Send a formal data access or deletion request by email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — used at sign-up for faster verification.
Account Settings Panel Update your marketing preferences, notification settings, and linked wallet details directly inside your account profile without needing to contact support first.

Key Privacy Terms for Indonesia Account Holders

These are the terms that come up most often when account holders ask about data handling, verification, and rights. Plain definitions, no jargon.

What is KYC in the context of my account?

KYC stands for Know Your Customer — the identity verification step where you confirm your name and wallet ownership before withdrawals are processed on your account.

What does data retention mean?

Data retention is how long we keep your account records after you close or become inactive. The duration follows applicable local regulations and varies by data type.

What is a data subject request?

A formal request you submit to access, correct, or delete the personal data we hold about your account — your right under applicable privacy frameworks where local law applies.

What does SSL mean for my account?

SSL is a security protocol that encrypts data between your browser and our servers, keeping your login credentials and wallet details protected during every session.

What is an OTP and why do we use it?

OTP is a one-time password sent to your phone at login. It confirms you are the account owner, adding a verification layer beyond your standard password for account security.

What does third-party data sharing mean?

Sharing your data with external companies outside our platform. We do not sell your data; limited sharing happens only with payment processors like DANA, OVO, or GoPay for transaction completion.

What Indonesia Account Holders Ask About Privacy

These questions reflect what account holders in Indonesia actually ask when they want to understand how their data is used, stored, and protected on macan28.

Your wallet details are shared only with the payment processor handling that specific transaction — GoPay, OVO, or DANA as applicable. We do not pass your financial details to advertisers or unrelated third parties.

Send a request by email or through live chat with your registered account ID. Include the e-wallet type you used at sign-up. We will respond within the timeframe required by applicable local regulations.

Yes. Submit a deletion request via email or live chat. Some data may be retained for the period required by local law — for example, transaction records linked to KYC verification — but we will confirm exactly what applies to your account.

Identity verification before withdrawal is a standard KYC step. It confirms the wallet owner and the account holder are the same person, protecting you against unauthorised withdrawal from your account.

Go to your account profile, open notification settings, and switch off marketing communications. Changes take effect immediately and do not affect transactional messages about deposits or withdrawals.

Yes, session activity is logged to keep the lobby stable and to spot unusual access patterns. We do not build individual profiles for sale; this data stays within our platform operations only.
Reference

Privacy Guide Indonesia

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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