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How macan28 Handles Your Personal Information

This page sets out exactly what data macan28 collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team.

Account data collected at registrationWallet data: DANA, OVO, GoPayNo data sold to third partiesRetention limits appliedContact us to update your records
macan28 How macan28 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove the data macan28 holds on your account, our support team is the right starting point. You can reach us through live chat on the site, by email, or through the in-app message channel. Quote your registered account number so we can locate your records without delay and respond as quickly as we can.

Team online

Live Chat

Start a live chat session directly on the macan28 site. Provide your account number and the specific data request you want actioned.

Email Support

Send your data request by email. Include your registered name, phone number and the nature of your request — access, correction or deletion.

In-App Message

Open the macan28 app on your device, go to the Help section and submit a message. Your ticket is logged with your account automatically.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

macan28 applies technical and procedural measures to keep your account data secure. Your password is stored in hashed form; your wallet details — whether DANA, OVO or GoPay — are never stored in plain text. We use SSL encryption across the site and app so data in transit is protected. Our retention policy means we do not keep your personal data longer than is needed for the purpose it was collected.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies are placed without your consent.

Account Security

Login uses OTP verification sent to your registered phone number. Any change to your linked wallet — DANA, OVO or GoPay — triggers a secondary confirmation step.

Data Retention

We keep transaction records for the period required by applicable rules. Once that period ends and your account is closed, we delete identifying personal data from active systems.

Requesting Changes

Submit a data access or deletion request through live chat or email. We aim to acknowledge your request promptly and complete it within the timeframe permitted by applicable local requirements.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how macan28 manages personal data. If your question is not covered here, reach out via live chat or email with your account number ready.

We collect your name, email, phone number and the wallet identifier you use — DANA, OVO or GoPay. Device and session data is also collected automatically when you log in.

Your wallet details are shared only with the payment processor needed to complete your transaction. That processor is contractually required to keep your data secure and use it only for the payment.

Contact us via live chat or email with your registered account number and ask for a data access request. We will locate your records and respond with the details we hold.

Yes. Submit a deletion request through our support channels. We will remove your identifying data once any legally required retention period for transaction records has passed.

We use session and preference cookies to keep the lobby working correctly. You can adjust cookie settings in your browser at any time, though some site functions may not work without session cookies.

Inactive accounts are subject to our standard retention policy. Once the applicable retention period ends, personal data is deleted from active systems. Contact support to close your account formally.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.